Terms of service.

1. Who we are

Cellebrate Inc. is an independent Canadian brokerage. We are not affiliated with, a representative of, nor an agent of Rogers, Bell or any other carrier. We research plan options, review the account details, and handle the arrangement work on your behalf.

2. Signup does not guarantee approval

Signing up does not guarantee a plan, a price, a promotion or a feature. Rogers approves the account, provides the service and bills you for it. Rogers may require a credit check and may decline an account or a change. Some plans cannot be changed because of prior cellular agreements. Once a change is made, it cannot be reversed, and a grandfathered or previous plan cannot be restored. After a plan is active, the carrier may change pricing, plans, features or add-ons under its own terms. Cellebrate Inc. cannot guarantee how long a price or plan will remain available. Rogers may periodically audit accounts and change rate plans, and how long a plan lasts is at your own risk.

You must own the account or be fully authorised to make plan changes on it. Your payment to Cellebrate Inc. is not a purchase of a plan or of carrier service. It is prepaid funds you give us for the arrangement work. If we are unable to make the applicable plan change, or if another issue prevents the work from being completed, the funds that were not used are refunded to you.

3. Our fee

We charge a one-time arrangement fee of $174 for each wireless line we arrange. Two lines is $348. The fee is payable to Cellebrate Inc. and covers our research, preparation, arrangement work and support. It is not a carrier charge, it is not collected by Rogers, and it does not appear on your Rogers bill.

The fee that applies is shown to you before you complete your signup. Nothing is payable while we review your details. The amount you pay is prepaid funds held for your arrangement work, not a purchase. We apply it to that work. If we cannot make the applicable plan change, or if another issue prevents the work from being completed, we refund the funds that were not used.

4. Monthly service and taxes

Monthly plan charges are paid to Rogers, not to Cellebrate Inc. Cellebrate Inc. does not take recurring payments from you. Prices shown on this site are in Canadian dollars and applicable HST, GST, QST or other taxes are extra. Advertised monthly pricing depends on Automatic Payments remaining active on the Rogers account.

Prices and packages may change at Rogers' discretion. Information about a package on this site may differ slightly from the package as finally applied by Rogers. Once your plan change is complete, please confirm the package with Rogers to ensure the features match before you use the service. Cellebrate Inc. describes packages as published by the carrier at the time of writing and does not set or control carrier pricing, features or availability.

5. Your responsibilities

You confirm the information you give us is accurate and that you are authorised to request changes on the account. Plans are for personal accounts only. Rogers may require a verification step during a scheduled session with you. Outside that scheduled session, we will never ask for passwords, one-time codes or card numbers, and you should not send them to anyone who does.

You authorise us to share the account details needed to complete your request with Rogers and with third parties who research or implement your plan, including third-party activation partners and third-party implementers of Targeted Value Marketing (TVM) plans who perform the account work on our behalf. This can include your name, the phone number of the line being changed, the plan to be applied and messages exchanged during the activation. Those parties receive only what the specific job requires.

6. Limits of our service

Cellebrate Inc. is responsible for the arrangement work we perform. We are not responsible for carrier decisions, network performance, billing by the carrier, or later changes the carrier makes to your plan. Our arrangement fee is our own charge for a brokerage service and is not subject to CCTS complaints or CRTC regulation.

7. Privacy and contact

How we handle your information is described on the privacy page. Questions about these terms can be sent through the contact page.