Privacy

What we collect and why.

This page describes how this website actually handles your information. It is written to match what the site does, not a general template.

Information you give us

When you sign up, we collect:

your name, email address and mobile number
the plan you selected
your answers to the account questions, including whether you already have Rogers wireless, the phone number of the line to be changed, whether Automatic Payments is enabled, and whether you plan to transfer a number
the email address used for your Rogers Online Portal account, so we can identify the right account
your account-authority and plan-change acknowledgements

We do not ask for and do not want your Rogers Online Portal password, one-time verification codes or credit card numbers on this website or in chat.

Where it is stored

Requests are stored in our hosted database. Access is restricted to Cellebrate Inc. staff accounts and to you when you are signed in with the email address on the request. We no longer request driver's licence uploads. If you previously uploaded one, contact us to request deletion, subject to any legal retention requirements.

Your browser also keeps a local copy of the request summary on your own device for 30 days, after which this site deletes it automatically. That local copy never leaves your device.

Your Cellebrate Inc. account

If you create an account to check order status, your email address and a securely hashed version of your password are held by our authentication provider. Staff cannot read your password. This account password is separate from your Rogers Online Portal password, which we never collect here.

Chat and support tickets

Messages you send in the chat window are processed by an AI assistant so it can answer you. If you ask for a person, we store your name, email address and question as a support ticket with a reference number, so our team can reply. Chat conversations and tickets can be read by Cellebrate Inc. staff.

So that staff replies are waiting for you when you return, the chat remembers your visit using a random identifier stored in your browser on your device. If you are signed in, the conversation is tied to your account instead. This identifier is not your IP address and not your device's MAC address, and it is not used to track you on other websites. Because recognition is based on the browser and device you use, anyone with access to the same browser on the same device may be able to see the conversation stored for it. Please do not include sensitive information in chat, and use a private device or sign in to your account if the conversation contains anything personal. To the fullest extent permitted by law, Cellebrate Inc. is not liable for disclosure of chat content that results from another person using the same browser or device, from a shared or public computer, or from browser settings, extensions or malware outside our control.

Cookies and local storage

This site uses browser storage for things it needs to work: your cookie banner choice, your sign-in session, and the local copy of your request summary described above. If you choose Reject in the cookie banner, we record that choice and do not add non-essential storage.

Who we share it with

To arrange your plan we provide the account details you supplied to Rogers, because Rogers is the carrier that approves, provides and bills the service.

We also share the details needed to complete your request with third-party activation partners who perform the account work on our behalf, and with third parties who research or implement your plan, including third-party implementers of Targeted Value Marketing (TVM) plans. This can include your name, the phone number of the line being changed, the plan to be applied and messages exchanged during the activation, including one-time verification codes you provide during your scheduled session. They receive only what the specific job requires and may not use it for anything else.

We also rely on service providers for hosting, the database, file storage, text messaging and the AI assistant. We do not sell your information.

Asking for a copy or deletion

You can ask us for a copy of the information we hold about your request, or ask us to delete it. Contact us through the chat window and ask for a person, and include the email address you used. We may need to keep limited records where the law or a completed transaction requires it.