What to expect.

• Decide which of the two plans fits how you use your phone.
• Make sure you can sign in to the Rogers Online Portal for the line you want changed.
• Turn on Automatic Payments, because the pricing shown includes its $5 per month discount.
• If you do not have a Rogers account yet, your first step is to activate a new temporary line on a basic talk and text plan. It must be a post-paid plan, not prepaid. See Rogers basic phone plans.
• Set up the Rogers Online Portal for that line. Once your new plan is active, you can request the transfer of your existing number through the portal. Rogers explains the steps on its transfer your phone number page.
• Add a card for pre-authorized billing. Our plans require it, and it must be active to receive the $5 per month Automatic Payments discount.

Complete the signup form. You will see the plan, the monthly amount paid to Rogers and the $174 one-time fee paid to Cellebrate before you continue. Nothing is payable while we review your details. Rogers approves the account and any service changes. Signing up does not guarantee the plan. Some plans cannot be changed because of prior cellular agreements. Once a change is made it cannot be reversed or switched back to a previous plan. Cellebrate's arrangement fee is prepaid funds for the arrangement work, not a purchase. If we cannot make the change, the funds that were not used are refunded. Rogers may change pricing or plans afterwards; we cannot guarantee how long either will remain available. Rogers can periodically audit accounts and change rate plans, so how long a plan lasts is at your own risk. We have not had any issues to date.

Requests are handled in the order received, usually within about 24 to 72 hours depending on volume. When yours comes up we contact you, explain exactly what will be requested, and agree on a short time when you are available.

Rogers may require a verification step while you are with us in that scheduled session. Stay reachable during the agreed window. Outside that session, nobody from Cellebrate will ask you for a password, a one-time code or a card number.

Rogers sends a Confirmation of Mobile Changes email. Check the monthly price, data and add-ons against your plan. Your first bill may be higher than the regular monthly amount because of prorated charges and billing in advance. Tell us if something does not match.

Once the work is finished, set a fresh Rogers Online Portal password of your own choosing and keep Automatic Payments active to retain its discount, subject to Rogers' terms and later pricing changes. You can update your password in Rogers profile security settings.